Privacy Policy

1. Introduction

TrueStory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Jira application and website.

2. Information We Collect

2.1 Information from Atlassian

When you install TrueStory, we receive:

• Your Atlassian Cloud ID and site URL
• Basic user information (name, email, account ID) for users who interact with TrueStory
• Jira project and issue data that you choose to use with TrueStory

2.2 Information You Provide

• Test cases and test results you create
• Session data and QA feedback
• Configuration settings and preferences
• AI provider API keys (stored encrypted)

2.3 Automatically Collected Information

• Usage analytics (page views, feature usage)
• Error logs for troubleshooting
• Device and browser information

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the TrueStory service
• Process test sessions and generate reports
• Send email notifications (when enabled)
• Improve our product and user experience
• Respond to support requests
• Comply with legal obligations

4. Data Storage and Security

TrueStory is built on Atlassian Forge, which means most of your data stays within Atlassian's secure infrastructure. Data that we store externally (such as test results and session history) is hosted on secure servers with encryption at rest and in transit.

AI API keys you provide are stored encrypted and are only used to make requests to your chosen AI provider on your behalf.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Hosting, email delivery, and analytics services
• AI providers: Only when you use AI test generation, and only the ticket content you choose to analyze
• Legal requirements: When required by law or to protect our rights

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@true-story.tech.

7. Data Retention

We retain your data for as long as your TrueStory installation is active. When you uninstall the app, we will delete your data within 30 days, unless required to retain it for legal purposes.

8. Cookies

Our website uses essential cookies for functionality and optional analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Children's Privacy

TrueStory is not intended for use by children under 16. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For privacy-related questions or concerns, contact us at:

Email: hello@true-story.tech
Company: Fabricus.Tech DOO